Refund policy | Sirius Dog Training

Refund policy

Please read below for our Refund Policy, Rescheduling & Make Up Policy, and our Low Enrollment Policy.

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Refund policy

Please carefully consider your schedule, commitment to training, and your dog before registering for class. Our class sizes are small to ensure quality. By enrolling, you are reserving a space in one of our courses, i.e., specific sessions in specific classes (at specific times and dates).

A Full Refund may only be obtained if requested at least 5 business days prior to the start-date of the enrolled class. All refund requests must be made in writing & emailed to our office at admin@siriuspup.com. If your dog is unable to attend due to an injury or illness during your course, you will receive a 50% discount towards a future class.

RESCHEDULING POLICY

Requests to transfer to another class (at no extra cost) must be made at least 5 business days before the original class start-date.

“MAKE-UP” POLICY

To ensure quality, our class sizes are small and your Registration Fee purchases sessions in a specific class. Consequently, we do not offer “make-ups” for missed classes. However, you are welcome to “sit in” on any session at any of our locations without your dog. With Online classes you are welcome to a link to the Zoom recording of your class.

LOW ENROLLMENT POLICY

Puppy Training I, PuppyTraining II, Dog Training I, and all Advanced Classes, require a minimum of at least 3 dogs for the class to run (depending on the location). In the event a class has low enrollment, we will either call or email you at least 2 days before the class was scheduled to start to let you know there is a possibility the class may be cancelled or rescheduled and to offer you a full refund, or the opportunity to transfer to another class (at no extra cost).

For any questions, please contact our office at admin@siriuspup.com.